BMW has been ranked 6th overall (out of 33) according to the J.D. Power 2015 U.S. Initial Quality Study (IQS), the industry benchmark for measuring customer satisfaction in the early phase of ownership.
The study looks at the average amount of reported problems for each individual model and brand, ranking them based on the number of problems per 100 vehicles (PP100). BMW was featured in the upper tier, with 99 PP100, 13 less than the industry average.
Additionally, three of the automaker’s models were featured at the top of their class. The BMW 2 Series was the least problematic among Small Premium Cars, the 4 Series topped the Compact Premium Car segment, and the 5 Series performed best in the Midsize Premium Car category.
The most common “problems” are related to infotainment systems and Bluetooth functionality, which dealers can usually remedy very easily by communicating with customers about the functions of their new vehicle. If you ever come across something problematic with your new Perillo BMW vehicle, don’t hesitate to ask about it!